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Our Service Agreements are comprehensive and are also written in very plain English. Service is charged on an actual basis with no monthly minimum or quarterly minimum billing.
The way our preventative maintenance program works is that we schedule service calls proactively. We know how many copies you produce on average each month. We also know approximately how many copies between service calls that each copier model averages. We schedule an appointment in advance with your dedicated technician, to perform service proactively at the proper interval. Most copier servicing involves cleaning, adjusting and replacing parts. We will replace parts as they wear, before the part actually fails or wears out. |
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Installation |
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| Before delivery a full site survey is carried out to ensure that the minimum of inconvenience is caused at the time of installation. A fully trained technician will install and set up the system and provide operator training. Ongoing operator training is available upon request. |
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Supplies |
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| Photocopiers will require consumable supplies such as toner, staples, paper etc. Upon receipt of an order, delivery is normally the following day. In an emergency, toner can usually be supplied within the hour by courier, if required. We support all the Copystar models we supply, and we can supply toner, spare parts and servicing for most Kyocera copier models. |
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Guranteed Fast Response |
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| CCP Solutions will respond to a service call within 4 working hours (the average response time is 2.5 hours). |
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Resolving The Fault |
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| CCP Solutions not only respond to a service call within 4 hours, 95% of these calls are resolved on the first visit. This is not just because our technical staff is highly qualified, fully trained photocopier engineers, but also because they carry a full stock of spare parts that are necessary to repair virtually every fault that occurs. |
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Genuine New Parts / Consumables |
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| CCP Solutions' policy is to use genuine new parts and consumables as opposed to cheaper or used alternatives that may be less reliable. |
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Preventative Maintenance |
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| CCP Solutions not only provide service on demand when a fault occurs, we are fully committed to providing preventative maintenance on every photocopier. Through regular cleaning and servicing, we are able to anticipate wearing of parts thus reducing the number of service visits due to machine faults - this ensures that the equipment is operational for the optimum amount of time. |
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Computer Interfaces Services Back-up |
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Our technical staff:
- Is highly certified and skilled
- Has an average of 7 years of experience
- Receives extensive training and support in-house
- Is factory-certified and receives extensive manufacturer training on new products and models
- Carries a large inventory of part in each service vehicle to minimize downtime
- Has computerized dispatch service to reach you quickly
- Offers automated parts inventory and delivery, so you’ve always got the supplies you need
- Offers remote diagnostics services to provide faster response and increase uptime
- Has extremely low turnover, resulting in long-term, satisfied technicians who know you and know their stuff.
The high standards we set for our technical service representatives allow us to provide the prompt, knowledgeable service our customers rely on. When you need service, we’ll have a technician on-site in an average of 4 hours or less. CCP Solutions also offers product training to customers to ensure that they’re comfortable using the equipment and can optimize use of the technology at their fingertips. We’ve built our reputation on the belief that personal, one-to-one service is the way to help businesses reach peak efficiency, productivity and satisfaction. Just wait till you see what we can do for your business! |
Maximize – Streamline – Empower - Simplify |
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